Payment and Refund Policy

Scope of This Policy

This Payment and Refund Policy applies to all purchases of courses and related services offered by spotlymixo through our website. It covers specialised training in live production decks and control rooms including multi-camera switching live broadcasting techniques real-time video operation and professional management of television and streaming productions. The policy governs transactions for digital course access live workshop bookings and associated materials purchased by customers located in the United Kingdom. It does not extend to third-party services or products accessed through external links.

Prices Currencies Taxes and Additional Charges

All prices displayed on our website are in British Pounds Sterling GBP and include value added tax VAT at the prevailing rate where applicable. Course fees are listed clearly at the point of purchase. Additional charges such as optional certification fees or extended access periods will be itemised before payment is authorised. No hidden fees are applied after checkout. Currency conversion is not supported and all payments must be made in GBP. Customers are responsible for any bank charges incurred during international transfers though most transactions occur within the UK domestic banking system.

Accepted Payment Methods Authorisation and Security

We accept major credit and debit cards processed securely through established payment gateways. Bank transfers may be arranged for corporate bookings upon prior agreement. Payment authorisation occurs immediately upon submission of order details. All transactions are protected by industry-standard encryption protocols to safeguard cardholder data in compliance with Payment Card Industry Data Security Standards. spotlymixo does not store complete card details on its servers.

Order Booking Confirmation and Contract Formation

Upon successful payment an automated confirmation email is sent to the address provided during checkout. This email constitutes acceptance of the order and formation of a binding contract under UK law. Access credentials for digital courses are issued within one business day. For live sessions booking is confirmed only after full payment and availability verification. The contract is governed by the laws of England and Wales.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013 customers in the United Kingdom have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. Cancellation must be notified in writing via the contact form on our Contacts page or by email to info@nfts.co.uk. For digital content if access has been granted the right to cancel may be lost once the customer has begun downloading or streaming materials.

Refund Eligibility Exclusions and Non-Refundable Items

Refunds are available for cancellations within the 14-day period provided no substantial access to course materials has occurred. Live workshop fees are non-refundable after the session has commenced. Promotional or discounted bundles may have specific exclusion clauses detailed at purchase. Services already partially delivered are assessed on a pro-rata basis but digital licences once activated are generally ineligible for refund except in cases of technical failure attributable to spotlymixo.

Step-by-Step Procedure to Request a Refund

To initiate a refund request customers should submit a written request including their full name order reference number date of purchase and reason for cancellation. Requests are accepted via the contact form or by emailing info@nfts.co.uk. Supporting documentation such as proof of payment may be required. Requests must be made within the applicable time limits to be considered valid.

Inspection Approval Rejection and Notification

Each refund request is reviewed within ten business days of receipt. spotlymixo will assess eligibility based on the terms outlined herein and UK consumer legislation. Customers receive written notification of the decision via email. If rejected the notification will explain the specific grounds and any remaining options for appeal or alternative resolution.

Refund Method Processing Time and Fund Arrival

Approved refunds are processed using the original payment method. Credit card refunds typically appear within five to ten business days depending on the card issuer. Bank transfers are completed within seven business days. spotlymixo bears the cost of refund processing but customers may incur fees from their financial institution. Funds are returned in GBP.

Special Rules for Digital Content Subscriptions Services and Promotional Offers

Digital course access is treated as digital content under the Consumer Rights Act 2015. Once streaming or download begins the 14-day cancellation right is waived unless the content is defective. Subscription renewals if offered require explicit consent and can be cancelled at any renewal point with pro-rata refunds for unused periods. Promotional offers are subject to the same refund rules as standard purchases unless otherwise stated in the offer terms.

Failed Payments Duplicate Charges Chargebacks and Suspected Fraud

In the event of a failed payment customers will be notified immediately and given the opportunity to retry with an alternative method. Duplicate charges are investigated promptly and corrected with a refund issued for the excess amount. Chargeback requests are handled in accordance with card scheme rules but unjustified chargebacks may result in account suspension. Suspected fraudulent activity leads to immediate order hold and referral to relevant authorities while protecting customer data under UK GDPR and the Data Protection Act 2018.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015 Consumer Contracts Regulations 2013 or UK GDPR. Customers retain the right to remedies for faulty digital content or services including repair replacement or price reduction. These rights cannot be excluded or limited by contract terms.

Contact Route Policy Changes and Last Updated Date

For queries regarding this policy please use the contact form on our Contacts page or email info@nfts.co.uk. We may update this policy to reflect changes in law or business practices. The current version was last updated on 20 October 2026. Continued use of the site after updates constitutes acceptance of the revised terms. Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG 01494 671234